The following business privacy policy has been established and adopted on behalf of Lendmarq LLC Group. (“LENDMARQ LLC”, “us”, “we” or “our”) is comprised of a family of financial companies that provide a variety of products and services to retail and institutional investors throughout various jurisdictions throughout world. The LENDMARQ LLC related entities maintain both common ownership, as well as share certain office space and personnel that may be dually associated with referenced entities accordingly. The aforementioned entities conduct in part shared operations thus operate under the collective brand name “LENDMARQ LLC” and share a number of common clients although each entity is approved for separate business activities in the United States.
Consumer Privacy Notice
LENDMARQ LLC believes in protecting the confidentiality and security of information we collect about individuals. This notice describes the privacy policy followed by LENDMARQ LLC regarding how we treat the information we receive (“Information”) about individuals who apply for or obtain our products or services (“Individuals”) and the third parties with whom we may share this information.
Information We Collect
In order to service your account(s), LENDMARQ LLC obtains public and “Non-Public Information” from you, and third parties that service your account. This information is collected in order to provide the financial services you have requested.
We collect Non-Public Personal Information about Individuals from the following sources: Information provided to us directly by an Individual on an application or other form in connection with our products or services. This may include but is not limited to: name, address, telephone number, social security number, occupation, assets, and income; Information about an individual’s transactions with us, our affiliates, or others, such as account balance, payment history, parties to a transaction, credit/debit card usage, credit report and insurance policy coverage and premiums; Information which may be received from consumer reporting agencies, such as credit bureau reports and other Information relating to your creditworthiness; and Information which may be received from other sources with your consent or with the consent of the investment consultant/advisor or clearing broker servicing your account.
Sharing Of Non-Public Information
In connection with servicing your account, your nonpublic personal information may be shared among entities named in this notice, their affiliates, and no-affiliates who provide services regarding or relating to your account, including transfer agents or other service companies. Our affiliates and any non-affiliated service providers are required to protect the confidentiality of your information and to use the information only for the purposes for which disclosure to them is made. Service providers restrict access to nonpublic personal information about you to those employees who need to know that information to provide products and services to you. We, our affiliates, and the service providers we use maintain physical, electronic, and procedural safeguards to maintain the security of your nonpublic personal information.
Disclosure of Information about Current and Former Customers: We do not disclose nonpublic personal Information of current or former customers to any third parties except as required or permitted by law and in order to facilitate the maintenance of accounts, processing, and clearing transactions in the ordinary course of business.
Protecting Confidentiality and Security
LENDMARQ LLC treats Information in a confidential manner. Our employees are required to protect the confidentiality of Information maintained by the Firm. Employees may access Information only when there is an appropriate reason to do so, such as to administer or offer our products and services. LENDMARQ LLC strives to ensure that our systems are secure and that they meet industry standards. Our commitment to data security involves monitoring new advances in security technology and enhancing our security architecture to ensure that we provide a high level of privacy for investment services firms and their customers. Where appropriate, we employ firewalls, encryption technology, user authentication systems (i.e. passwords and personal identification numbers) and access control mechanisms to control access to systems and data. Third parties who may have access to such personal Information must also agree to follow appropriate standards of security and confidentiality.
Access to Your Information
You may access your account Information through a variety of media offered by LENDMARQ LLC and by our Fund Administration partners (i.e., statements or online services). Please contact LENDMARQ LLC if you require any additional information.
Protection of Your Information
You can help safeguard your personal Information by taking a few simple precautions, which include but are not limited to: Do not disclose your account Information, personal identification numbers, passwords or code words to others; Never provide confidential Information to unknown callers; When utilizing the internet, be sure to use a secure browser and exit online applications as soon as you finish using them; and Ensure your personal computer has virus protection software and never open email from unknown sources.
SMS Communications
By providing your mobile phone number and opting in, you consent to receive SMS or MMS messages from Lendmarq. These messages may include account updates, reminders, promotional offers, or other information related to our products or services.
Data Collection & Use
We collect your mobile phone number and any information you voluntarily provide through SMS communications. This information is used solely to deliver text messages and to improve our services.
No Sharing of Mobile Information
We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for marketing purposes. Your information is used only by Lendmarq and trusted service providers who assist in delivering our messages.
Message Frequency & Fees
Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.
Opt-Out & Help
You may opt out of receiving SMS messages at any time by replying STOP. For help, reply HELP or contact us at contact@lendmarq.com or (305) 395-5393.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
Changes to This Policy
LENDMARQ LLC reserves the right to make changes to this policy.
How To Contact Us About This Privacy Policy
If you have any questions after reading this Privacy Policy, please contact us by writing to c/o Compliance Department, LENDMARQ LLC, 290 Post Road West, Suite 100, Westport, CT 06880 Telephone: (305) 395-5393 or Email: contact@lendmarq.com.
Opt Out: Federal law gives you the right to limit information sharing between affiliated entities for marketing purposes. Federal law also requires us to give you this notice to tell you about your choices to limit information sharing for marketing purposes. You may limit our affiliates from marketing products or services to you based on your personal information that we collect and share with them. To prevent information sharing for marketing purposes, please contact your financial adviser or LENDMARQ LLC, 290 Post Road West, Suite 100, Westport, CT 06880, Attention: Privacy Officer. Your choice to limit marketing offers from our affiliates will remain in effect until you tell us to make a change. No further action is required if you do not wish to limit marketing offers from our affiliates, or if you have already told us about your preferences and do not wish to make a change at this time.
Special Note to EU Residents
Your information is used and stored by LENDMARQ LLC and its affiliates and service providers in a manner consistent with U.S. laws and regulations. If you do not wish this, please contact Lendmarq LLC Compliance contact@lendmarq.com to make arrangements to close your account.